Wenatchee Auto Repair

Dropped off the car Saturday and was told that it will get fixed the following Monday. Scott called Monday noon to get my info. Did not hear back until Tuesday, when Scott said that the car was going to get fixed by Wednesday afternoon since he had to order the part (Scott was to re-place a brake light switch) . So now two days later and he had not ordered the switch eve. I told him that I was told that the car was going to get fixed Monday and he said he was not aware of that. I hanged up and called right back and asked to talk to the owner. Scott who answered the phone said that oh he was going to call me and that he found the brake switch in town (what a surprise). I asked how long would he take and he said hour to hour an half to ....replace the brake switch. So either they are incompetent or crooks. They charged $410 because of ...diagnostics and labor and part. They shouldn't have charged more than $60-$65. Stay away they are not honest . Forgot to mention that Scott was almost rude on the phone when he called to get my info and authorization, was nicer after I asked to talk to the owner

Friendly, honest, skilled and they use the best products and parts! My 2005 runs like the day I drove it off the lot! We live an hour away and it is always worth the trip! Brian and his team are tops!

I believe the mechanical work we had done there is satisfactory. However the customer service leaves much to be desired. We scheduled a major job and were given a time estimate of 2.5 week. It took 5.5 weeks. The explanation being that they had other customers who needed help. This shop is over an hour an a half away from us so we couldn't just pop in whenever it was convenient but had to do some planning to live without and retrieve our valued second vehicle. Our contact at the shop was non-communicative, and when we would call to check, he was short and curt with us every time. EVERY TIME- as though it was a major inconvenience to him to have to talk to a paying customer. Very disappointing. Now we are on our second round of needing warranty work on the part and while that may not be any fault of the shop, as I try to get the information needed to figure this out I am greeted with the same short and curt manner from another staff member. Every encounter has been rude and made me feel as though I'm the criminal for asking questions and trying to understand what exactly is going on. Not a fan. Never recommending this experience to any of our Leavenworth/Wenatchee friends.

Excellent care, as usual. Highly recommend.

Always done on time. Verified work was done. Mechanic needed to do one thing, and it was completed efficiently. They take care of their customers.

Had damage to engine compartment wiring caused by a rodent. The staff at Global Car Care repaired the damage on time as promised and also went beyond my expectations to search out the nest and clean out the debris. Very professional and pleasant to work with. Would highly recommend their services.

Every time I go in to global car care they treat me with courtesy and respect. All my experiences with the service advisors has been great and they are very knowledgeable. I would definitely recommend their service. Thank you very much. Will Soriano

Excellent service, as always! Global Care Care takes great care of their customers! Thanks for everything, ever time I'm there!

I really enjoy taking my Audi to Global car care. The service advisors are friendly and knowledgeable. I really enjoy all the offers that I receive from them and I would highly recommend their service to anyone. Thanks for your helpWill Soriano

I highly recommend Global Car Care for your auto maintenance. I own a 2007 BMW that needed brake pads replaced. All I had was a red light on dash. I called Scott and asked for help. He set up an appointment and found and fixed my brakes. It was done in 2hours with an oil change at a very reasonable price and cleaned inside and washed. Very professsional crew and friendly service. Global Car Care has taken care of my car for past 4 years.