(509) 662-2121
Mon - Fri: 7:30 AM - 5:30 PM

Wenatchee Auto Repair

Free
Shuttle Service

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5

Michelle, we appreciate your 5-star rating. Should you require our services in the future, don't hesitate to contact us. Global Car Care

- Global Car Care
1

Dishonest and uses cheapest parts they can source and pass off as OEM parts. 1) Whoever was running the front desk deserves to be fired. She never returns phone calls and reneges on her promises to provide updates and call backs. 2) Serive manager should be fired too. They installed cheap Chinese brake rotors that lasted less than 2,000 miles before warping. Then when I bring it back to fix, they failed to test drive the car to detect the brake rotor warpage that I complained about. Instead of doing warranty work, they said I needed new linkages and suspension work and alignment. Really?? How about you just replace the cheap brake rotors with OEM brake rotors and quit trying to invent some new problem? I took it to Erik's Auto Repair near Pangborn and they said the linkages, alignment, etc were fine and didn't need work. They said the problem was the brake rotors were warped...

We sincerely apologize for your recent experience, Michael. We aim to provide top-quality parts and service, but it appears we missed the mark. We understand your frustration regarding the brake rotors and our communication lapse. We'll discuss your concerns with our team to prevent a recurrence. Your feedback is important, and we look forward to the chance to regain your trust. Global Car Care

- Global Car Care
5

Great transmission diagnostic, quickly identified my vehicles problem.

5

I've taken my car to global car care for multiple services. 2 oil changes and they replaced the front cv axles on my volvo. Ive never had any issues with any of the work they have done on my car. The people are friendly and professional and seem like they care.

Thank you so much for your kind words, Devon! We're thrilled to hear that you've had such a positive experience with us. It's our goal to provide friendly, professional service and to take care of your car as if it were our own. We appreciate your continued trust in Global Car Care and look forward to serving you again in the future!

- Global Car Care
5

Fast, friendly, comprehensive service.

Thank you for your review, Al! We're thrilled to hear that you had a 5-star experience with us. Providing fast, friendly, and comprehensive service is what we strive for. If you have any further feedback or if there's anything else we can do to assist you, please let us know.

- Global Car Care
5

Quick and communicative while getting new brakes and rotors. Easy to coordinate our inspection/repair after the parts were ordered. Very pleased with their service.

Scott, we're happy to know you had a positive experience with our communication and brake and rotor services. It's reassuring to hear that once the parts were ordered, the inspection and repair process were seamless. We're here whenever you need us next. Global Car Care

- Global Car Care
1

These guys charge plenty. $$$ but they don't do a very good job. My BMW535i xDrive ran worse that when i took it in. They didn't replace all the crews to the cover. I don't know what else might be missing. They just say "sorry "

We sincerely apologize if your experience was less than outstanding,. Our goal is to provide excellent service and we regret that we didn't meet your expectations. Regarding your BMW535i xDrive, we did confirm the oil leak which was diagnosed by another shop. However, it seems there were other underlying issues that may have affected the performance of your vehicle that also needed to be addressed. Unfortunately we could not promise these oil leaks would have taken care of any drivability issues as we needed to do our own testing that was declined upfront.We cannot stand behind another shops diagnosis. We understand your concern about the screws/clips to the engine cover missing. Everything that was taken off by our tech was put back on. With having multiple hands in the vehicle we understand clips/ screws go missing and we are willing to take care of that for you.

- Global Car Care
5

This shop is awesome! Tino and Jeremy took great care of me after my brakes were failing on a long drive from Oregon. They fit me to their schedule and ordered parts in record time. They made me feel like I was a priority to get back on the road and showed utmost concern for our safety! Honest prices too. Highly recommend!

We're pleased to know our team assisted you promptly and efficiently, Victoria. Our top priority is ensuring customer safety and satisfaction. It's encouraging to learn you appreciated our honest pricing and felt valued during your visit. We're ready to assist with any future car needs. Global Car Care

- Global Car Care
5

I have a strong aversion to giving internet ratings. I suspect that the majority are bogus. This one is not. Global Car Care did a great job on a major repair for me, on time, and had very good communications with me on the process. I highly recommend them.

It's wonderful that you've had a positive experience with us, Michael! We are happy that our commitment to clear communication and punctual service was appreciated. We aim to deliver premier service to all our clients. Thanks for your recommendation. We look forward to assisting you with any future car care requirements. Global Car Care

- Global Car Care
4

I was happily surprised when I first stopped off to ask about a new clutch for my car; Tino even came outside to have a look at it, and take down the model, so he could check the availability of parts. When I took it in for a diagnosis, they were thorough and detailed with what needed doing and prices. I was shuttled home by a polite young man, and picked up five hours later by the same young man. All employees were kind and helpful.

We're happy about your positive feedback, Niki! It's great to know our team efficiently assisted you and provided comprehensive details about your car's needs. We're also pleased our shuttle service added to your convenience. We aim to make every interaction with us enjoyable. For any further needs, don't hesitate to reach out to us. Global Car Care

- Global Car Care