My experience with Global Car Care is that they are unreliable, unprofessional, and lack integrity. A same-day service turned into nearly three weeks. Day after day I had to chase them down to find out the status of my vehicle since they repeatedly failed to call me with updates. I found a charge of ~$300 for a service I never authorized. Thankfully, I noticed the error and had them remove the charge, but it makes me wonder how many other unsuspecting customers they've taken advantage of. They allowed me to use one of their "courtesy cars" for one of the two weekends they had my vehicle, but their car smelled foul. To top it all off, I presented a coupon from their website at checkout, but they refused to honor it. The service advisor and the manager claimed they had never seen the coupon before and didn't know how to redeem it. Steer clear.
We sincerely apologize for your disappointing experience, Ellen. We uphold integrity and honesty in our operations and will use your feedback to enhance our services. We hope to provide you with better service next time. Global Car Care
- Global Car Care