I tried to give them a chance 3 separate occasions but in addition to overpriced materials, the quality of service falls short every time. On three different occasions over the last year I experienced a consistent lack of communication and honestly, even basic customer service. One instance left me without a vehicle for over 48 hours because they "forget" to order a part on the day of service. The following day they failed again to follow-up, I had to keep calling, and still the parts were ordered late adding further to the delay. No compensation/discount or even an apology from the Service Manager. The woman who helped me was the only positive part of the experience but has since left the business. 2 weeks ago I called to make an oil change appointment. I asked Jeremy to add replacement wiper blades and 1 headlight that had burned out to my oil change appt. On the day of service, last week, they called to say everything was ready. I asked about the blades & light - it was "never noted" on my appt. Luckily, it was before noon so they were able to get those added! I guess it was a mistake on my part in calling out their forgetfulness because I was charged $75.34 for 2 wiper blades, $49.50 for 1 bulb AND they quoted me over $3,000 in additional work for unrelated and non-priority work to my vehicle! Again, no apology or compensation but I was asked if I'd give them a "4th shot?" Not kidding! Jose, the 'Service Manager' reached out to me via text asking how the service was. I sent him a text response, he didn't respond and still hasn't as of the day of this review. It's just not worth the it for time it takes to constantly follow-up, only to be ignored and then overcharged & inconvenienced.
We apologize for the mishaps, Lisha. It's unfortunate that we fell short of providing the quality service we aim for. We understand the frustration caused by the oversight with the wiper blades and headlight and the delayed part order and communication lapse. We also acknowledge the misunderstanding regarding the quoted additional work. We only intend to keep you informed about potential issues during our checks, though we realize it may have been overwhelming. Furthermore, we regret that our Service Manager, Jose, did not respond to your text. We will address this matter and emphasize the necessity of prompt communication. If you're uncertain about giving us another chance, we fully understand. We'd be grateful for an opportunity to rectify our mistakes and show you the high standard of service we try to deliver. Global Car Care
- Global Car Care