I have been going to Global for several years. I go to Global for all service not provided by the dealer where I purchased the vehicle. I go to Global because from the front desk through the shop everyone is courteous and professional. I have taken in a couple of "difficult to find" problems, and Global perseveres. In my experience, shop time is not charged until the problem is located. Then, the charge is for the fix. Very fair and affordable in my opinion.