(509) 662-2121
Mon - Fri: 7:30 AM - 5:30 PM

Wenatchee Auto Repair

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5

Richard, we're grateful for your excellent rating! We are always here for any future needs. Global Car Care

- Global Car Care
5

What great service! I'm in from out of town so they squeezed me in.

We're glad we could help you during your visit! Our team consistently aims to support our customers, particularly in difficult times. Should you require our services when you're in town next, feel free to stop by. Global Car Care

- Global Car Care
5

Jose at Global Car Care was amazing. He went above and beyond to try to figure out what was wrong with our car! This is not the first time that Global has provided us with excellent customer service!!!

It's wonderful to learn about your satisfactory experience with Jose and our team, Nikki. Our aim is always to deliver outstanding service and exceed our customers' expectations. We look forward to serving your future car needs. Global Car Care

- Global Car Care
5

Great and timely service.

Thank you! It is always our pleasure serving you and Patty...

- Global Car Care
5

Good knowledge about my oil leak and repaired it the very next day. Happy with your service thanks.

It's great that you're satisfied with the oil leak repair, Greg! It's wonderful that our team was able to get you going quickly. We're are always happy to help when needed. Global Car Care

- Global Car Care
5

Global has for years, actually decades taken great care of me! I have always been received with smiles. I have never had to wait on them, even though they have waited for me. Global still fits me in. E-mail ‘s remind me to plan ahead for upcoming necessary device. When I reply, I get a personal message. I recommend Global Car Care for all foreign vehicle service.

It has been our pleasure serving you, Kerrie! We always enjoy providing you with prompt and effective service. We are here to continue serving your foreign vehicle needs in the years to come. Global Car Care

- Global Car Care
3

I called to simply get my oil and transmission fluid levels checked prior to an upcoming trip. A very slow leak in both had previously been diagnosed by Global, many months ago and hundreds of miles of driving ago, with the recommendation by Global that since it was a very slow leak that I simply watch the fluid levels and only get it repaired if the leak became noticeably worse. That is what I was trying to do, simply bring it by to quickly check to see if the fluid levels had dropped significantly over the last 6 months or so. Instead, I was told that I needed an appointment to do that and to bring it in at 9:00am the next day, which I did. I brought it in at 9:00 am to wait for it to get it quickly checked. After coming in with an appointment and waiting for the car for a while, I was asked to leave the car for the day so they could get to it. I explained that I had an appointment I needed to get to later in the morning and could not leave it all day. They then worked it in and for $110, which I paid, told me that the fluid levels were still where they needed to be and that I had a slow a slow leak in each, which we all already knew, and I was presented with an elaborate estimate of over $1,100 to fix them both and encouraged to get them both fixed. By my calculation, at the rate that they are currently leaking, if I don't fix them I will probably not need to add fluid to either one during the next two or three years. This is a study in how to turn a 5 or 10 minute fluid level check into a $1,200 unnecessary repair bill that is not in the customer's best interest. I have been a Global customer for many years and was always pleased with my service and could trust that any recommendations I was given were in my best interest, not just in the financial interest of Global. There has obviously been a recent, major change in the service department at Global. I am disappointed and now am reluctant to recommend that friends take their vehicles to Global for service.

5

Thank you for the appreciative 5-star rating, Theresa. We're always here to assist you. Global Car Care

- Global Car Care
5

Fast, friendly, stuck to the quote Thank you!

We're delighted to know you appreciated our swift and friendly service, Debbie! We take pride in adhering to our quotes. We look forward to your next visit. Global Car Care

- Global Car Care
5

I have taken all my vehicles to Global for probably twenty years, at least. They give 5-star service from the owner through every employee with whom I have had contact. They always go out of their way to make sure I'm happy with the results, and every single person I have met has been friendly...a tribute to the owner, Brian. The quality if their work is excellent, and if there is a problem, they take care of it immediately.