Wenatchee Auto Repair

My experience with Global Car Care is that they are unreliable, unprofessional, and lack integrity. A same-day service turned into nearly three weeks. Day after day I had to chase them down to find out the status of my vehicle since they repeatedly failed to call me with updates. I found a charge of ~$300 for a service I never authorized. Thankfully, I noticed the error and had them remove the charge, but it makes me wonder how many other unsuspecting customers they've taken advantage of. They allowed me to use one of their "courtesy cars" for one of the two weekends they had my vehicle, but their car smelled foul. To top it all off, I presented a coupon from their website at checkout, but they refused to honor it. The service advisor and the manager claimed they had never seen the coupon before and didn't know how to redeem it. Steer clear.

My experience with Global Car Care is that they are unreliable, unprofessional, and lack integrity. A same-day service turned into nearly three weeks. Day after day I had to chase them down to find out the status of my vehicle since they repeatedly failed to call me with updates. I found a charge of ~$300 for a service I never authorized. Thankfully, I noticed the error and had them remove the charge, but it makes me wonder how many other unsuspecting customers they've taken advantage of. They allowed me to use one of their "courtesy cars" for one of the two weekends they had my vehicle, but their car smelled foul. To top it all off, I presented a coupon from their website at checkout, but they refused to honor it. The service advisor and the manager claimed they had never seen the coupon before and didn't know how to redeem it. Steer clear.

(2012 Volkswagen Jetta GLI) This place has cost outrageous amounts of money for no reason. Took it in a while back for a buyer's inspection, among a few other things a transmission flush was badly needed as it has 130,000 miles and the transmission fluid had not been done if forever. After a week or so we schedule to get the control arms replaced and axle worked on. But the day before we took it there, it started to missfire so we told them to just worry about the engine. 500$ inspection and they said they needed to remove the cylinder head for further inspection. Said it was going to cost around 4,500$(including the 500$ inspection) to pull the head replace what they thought was a bad valve and water pump because it also needed replacing. We called a different shop and they took it inspected it and fixed injector seals which were the cause of the misfire, replaced water pump, serpantine belt and leaking oil seals for under 4,000$. They(other shop)said that it was going to be 700$ for a transmission flush and so did the only other shop in town that could do it, but globals estimate was only 400$. So we called to schedule a transmission flush and they weren't happy that we had another shop fix it up. We took it in and they were also not happy that we had the other shops plate holders on too. We asked them after it was done if the flush went good and they said oh no we just changed the fluid for 350$. How is a flush 400$ but just a change 350$!!?! 500$ mis diagnosis and a 350$ transmission fluid change that I could have easily done myself.

Excellent service from beginning to end!

Not good at all. Took three weeks to charge the A/C and replace a wheel bearing. NO COMMUNTICATION. Had to keep calling them a day or two after they said it would be done. Kept getting excuses about the machine shop messing up or the part not getting shipped. Over and over again with excuses. Finally got the car back and the back wheel was making new noises. When called and asked about it they made even more excuses.

They did a Great job and the price was reasonable It's expensive to maintain cars

Global Car Care always takes great care of me and my car! This time they went above and beyond to fight with my car warranty provider to get a repair covered! I am, and will always be, a loyal GGC customer!

Extremely satisfied with my time at global car care. Courtney Provided courteous help over the phone and scheduling my appointment, Also was super sweet When I called this morning to confirm my apartment. Jeremy Peart did an extremely good job at explaining what was going on with my car, and providing comfort and satisfactory attention to my needs as a client. Tim Bentley did an amazing job on servicing my car, And now it runs better than When I had purchased the car. I couldn't be more thankful for the service I was provided at Global Car Care

Great service! Love this shop!