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5

Unfortunately, I had to go through a pretty exceptional experience with Global Car Care in Wenatchee. Synopsis: car broke down on my way to Wenatchee on I 90 near Cle Elum on a Saturday, had car towed to Global Car Care. On Monday morning they were able to start on my car and fix problem number 1 by early afternoon, part had to be ordered for problem number 2, it was delivered and I was able to get my car before 5:30 PM – I was assured I would be able to make it home and that I did to Tacoma area. This is a very clean, well organized car repair business and I could tell they value and take good care of their employees also. The story: Was on my way to Wenatchee on a Saturday when my car broke down along I-90 and I had it towed the rest of the way. It was a Saturday and although they were not open for service, Brian (who I eventually learned was the owner) answered my phone call and encouraged me to drop my car off and they would have time Monday morning to check it out. One issue was that my battery had died and the 2 passenger windows were halfway down so I could not "roll" them up. I was concerned about theft but Brian took the extra step of starting my car and parking it in their garage until Monday morning. They were able to start looking at my car mid Monday morning and able to discern that I had 2 issues going on. Issue number 1 had to do with my coolant as an elbow hose taking coolant into the manifold had split and they were able to replace this by early afternoon. For issue number 2 they had to order a part and fortunately it was a pretty common part so they were able to take delivery of it and have my car fixed and ready to go shortly after 5 PM. My weekend plans had me going home on Monday and I was able to stay on that schedule due to the excellent customer and professional service I received. As my car is a 1997 model I had a lot of concerns and did a lot of worrying Saturday, Sunday, and Monday about if I was even going to be able to get this car home again. I was provided a very strong assurance that the car would perform just fine and certainly it did. Thanks Global Car Care of Wenatchee – super job!

5

Great service. Nice to have car washed as well. Also great that they sendniut coupons!

Thank you Debra, you are a gem...

- Global Car Care
5

As always friendly and professional. I'm always satisfied.

We always enjoy seeing you! Thank you...

- Global Car Care
5

Prompt and courteous service. They welcome you with a warm hello and a handshake. First time coming in and will be bringing my Audi back .

Jennifer thank you for the opportunity to showcase our service!

- Global Car Care
5

great customer service!

Thank you Rani!

- Global Car Care
5

We were looking for truck and after looking around our search ended at global. They had just what we needed at a great price, working with sales and service is something everyone should experience. This truck has been very good to us we appreciate Global . Thanks from Ben & Sue

5

Brian, Scott and Chuck have been taking care of my 3 autos for many years. Each of my cars are kept in very good shape by their behind the scenes techs and other staff. They help me prioritize my maintenance needs by staying ahead of any issues that look like they may arise. This pro-active approach saves me additional money and stress that I don't need so I can avoid side of the road breakdowns. The bottom line is, I have been with Brian for about 18 years and a half dozen vehicles. Why would I go anywhere else for my maintenance and repair needs? I would not.

Kevin, thank you for your review it is always our pleasure to visit with you, it is our goal to earn and keep your trust!

- Global Car Care
5

Total trust with this business. They do what needs to be done and nothing more. They take care of my Z3 and now my Lexus SC430.

John, thank you for your trust! It is a pleasure working with you...

- Global Car Care
5

Love taking my car to be serviced here, most of the time it will be washed and vacuumed, what a treat.

Thank you Joe, always good to see you!

- Global Car Care
5

After having a catastrophic engine failure, I desperately called Global Car Care for help and was told I could bring (tow) my car in the same day for a diagnosis and repair. The next day, Chuck gave me a diagnosis and an estimate. My car was fixed, it was even washed and I was told to bring it back if there were further problems! My car runs like it was given a tune-up and I'm extremely pleased with the professionalism and friendly attitude of all personnel.

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