I have taken both my cars for oils changes and service for a couple years now and have been happy. Last spring they told me I needed new ball joints for my Tacoma and gave me a quote. The price seemed high but I scheduled the work. A few months later I noticed some bad tire wear on the front tires. I took it back and they re did the alignment but would not replace the tires. A couple months later I brought it up when it was getting serviced and they replaced them. This last winter I had it in for service and they told me the ball joints where bad again and they would fix it under warranty since it was well under a year. It took two days to complete that work and they admitted they were having a struggle with it. A month later I saw bad wear on the front tires again so this time I took it to an alignment shop. He did an alignment and it was way out. He did an inspection and found loose bolts on one joint and the other was bad already. I give Global credit for trying very hard to do the right thing but I don’t believe they can get it done right.
We apologize for the issues you've faced with your Tacoma, Kyle. It's disappointing that despite our efforts, the ball joint and tire wear issues stayed. We appreciate our work and aim for complete customer satisfaction, but we recognize that we didn't meet this standard in your case. We're taking your feedback seriously to enhance our services. We hope to have a chance to regain your trust in the future. Global Car Care
- Global Car Care