Wenatchee Auto Repair

Thank you both for putting your trust in us, Brad and Lynda, it truly means a lot to us. If there is ever anything we can help with, please let us know. -Sincerely, The Team at Global Car Care

While we're glad you enjoyed our technician, Kody, we're sorry if you were disappointed by anyone else here. The prices of our services have always reflected the quality of our work, and we're sorry if it was more than you were expecting. That being said, no one here should treat you rudely, so we'll be sure to pass that feedback along. If there is anything else we can assist with, please let us know. -Sincerely, The Team at Global Car Care

Anything we can do to help, John! Glad we could get the motorhome repaired for a reasonable price. Have fun on your next adventure, and if you need us again, just come on by. -The Team at Global Car Care

Dear Mr McGeough You stated that when you brought your vehicle into Global Car Care and then left with it after the work was done the car shook worse than it did before you came in and the air conditioning didn’t even work for 1 minute. When you brought you vehicle in you brought it in for us to check and determine why the A/C wasn’t blowing cold. I explained to you we would need to perform an Evacuation and recharge of the system which includes checking component operation and inspecting for leaks. When we completed that process we found that the system was still not blowing cold air. We then with your permission after explaining to you that we needed to try to determine why the A/C wasn’t engaging. I also explained that we needed more time to investigate. You said that would be fine but that you had an appointment for an alignment at 1pm. I suggested that we could do that here if you wanted . You Agree’d. At no time did you say anything to me about a vibration concern. If you had I would not have recommended an alignment until we determine the reason for the vibration. After we reached a point where we knew the process could take longer because we were waiting for a call from out Technical Assistance. You said you needed to be going. I informed you that the A/C wasn’t blowing cold but we would be very willing to continue the investigation of your A/C as soon as you could bring it back. At this time we had increased you estimate to $909.68 and you approved that amount on 9.5.19 at 11.43 am. I did come back to you once the Technician had everything back together and informed you that the A/C was blowing cold but I also said that we didn’t know why and could not guarrantee how long it would continue to do so. When the final decision was made for you to leave at that point and then come back in a week or so for us to continue the investigation I chose to go back into the repair order and not charge you for the Continued investigation into the A/C that we had to pursue in our effort to determine the issue with the System not blowing cold. I lowered the bill from $909.68 down to $689.12 a difference of $220.56 because we were not able to complete the diagnosis at this time We changed your oil and oil filter- you approved in advance and paid for the service. We Evacuated and Recharged the A/C System with the understanding there might be other concern. You Approved in advance and paid for the service. We informed you that we needed to continue to investigate why the A/C was not blowing cold, You approved the investigation in advance and we chose not to charge at this time because we had not been able to complete the investigation because of your need to leave with the promise you would return for us to continue the process. We Performed an alignment on your vehicle per you request with acceptable results which you approved in advance. At no time did you mention that your vehicle was vibrating before you came to see us accept in the Text message you sent us after the work was done and after you had driven the vehicle over to I believe the Seattle area. I would have recommended we not do an alignment until the vibration was diagnosed and addressed. An alignment will not in its self correct and vibration.